EN
Our company provides quality of services in very low prices to its clients.
Customer Satisfaction is our main issue regarding the services we provide.
On-Site Technical Support Services Cost
- Corporate Computer Support Cost : 50€ / hour + VAT
- Home Computer Support Cost : 40€ / hour (VAT included)
Regarding the upper pricelist:
- It is obligatory for our company to provide legal invoices to our client When our technician provides its services he must leave a technical sheet that only describes what is done and brings along, our employee signature and yours. The legal invoice (that brings all the appropriate tax signature) will issued and sent by e-mail or normal mail to you 3 days after our visit. You can then print it and use it as legal invoice.
- Our invoices are Services Provision invoices and can be used to reduce your yearly income tax. So please print and use our invoices.
- For visits outside the municipality of Athens, there will be an extra charge for our technician to visit you on-site. That charge is 1€ / km from the limits of municipality of Athens.
- For Services provided after Saturday 15:00 until Sunday and on Holidays the prices are increased by 50%.
Estimated Repair Cost for various Repairs
The following pricelist is just an estimation and it is must not be considered as an official pricelist. To our visits a per hour cost is applied as described earlier and this varies between corporate and retail users.
Task |
Details |
Off Site cost |
On-Site Cost |
| Install and Setup Computer or Peripheral devices | We connect your computer and we demonstrate its use | - |
Estimated
Time : 60' Cost: 1 hour |
| Connect a PC to the internet. Activate Internet ADSL Connection | Install Modem / Router Connection Activation Demonstrate Internet Explorer Use Demonstrate E-mail Use |
- |
Estimated Time : 60' Cost: 1 hour |
| Windows / Linux / MacOS Installation | Prepare Partitions Backup Image Creation Format Operating System Installation Drivers Installation |
2 hours |
Estimated Time : 120' Cost: 2 hours |
| Diagnose Computer Problem and Repair | Computer Problem Diagnosis Computer Problem Repair Verification of problem |
2 hours |
Estimated Time : Unknown Cost: 1-4 hours |
| Virus Removal Spyware Removal |
Find and remove installed virus or spyware programs | 2 ώρες |
Estimated Time : 60' Cost: 1 hour |
| Upgrades | Market Research Buy Hardware Install Hardware Install Drivers Verify operation |
2 hours |
Estimated Time : ~120' Cost: 2 hours |
| Microsoft Office and other Applications Installation | Install and demonstrate an application | - |
Estimated Time : 60' Cost: 1 hour |
| Create a Backup / Setup Automatic Backup Function | Create and verify Backup to an optical or external medium Create and explain automatic backup proceedure |
2 hours |
Estimated Time : 120' Cost: 1-3 hours |
| Antivirus Installation | Installation of Virus Protection Software | 1 hour |
Estimated Time : 30' Cost: 1 hour |
Cost Estimation for Laptop Service
The following service tasks are estimated costs and not actual costs. The final cost of your laptop repair will be calculated based on the hardware your laptop repair will require. In the process of laptop repair you will be informed by our call center for the exact price of your repair and then you will have to decide wether you would like your equipment to be repaired or not.
Laptop Repair time estimation is not always accurate as, sometimes our company orders specific parts from foreign countries and outside Europe. That makes predictability of delivery time very difficult. Also when a laptop is repaired, it must stay in our labs, so it can be tested for at least 3 days before the delivery to the client, as we issue a 3 month service guarantee for our repair and that must be verified.
Laptop Service Task |
Details |
Cost |
Estimated Time |
| Minimum Service Charge and Delivery to the Client | It includes diagnose services and delivery to the client via Courrier Service | 40 € |
4 working days |
| Laptop Monitor Repair | Laptop Monitor Replacement LCD Screen Replacement It depends from the size of the laptop screen : LCD 8.9'' : 145€ the upper prices are not a commitment, we must first check individual part numbers. |
145€ – 330€ |
5-15 working days If the monitor has to be ordered, might take more than a month |
| Inverter Problem / Backlight problem | Repair or Replacement of laptop inverter or Back Light (includes the part's cost) | 100€ - 190€ |
7 working days |
| Laptop Power Jack Repair | Repair or replacement of the laptop repair jack | 70€ – 150€ |
7-10 working days |
| Various Laptop parts Repair or Replacement | Depending on the laptop part, it can be repaired or replaced. | Depends on the part's cost |
3-15 working days |
| Motherboard Repair | 80% of laptop motherboards can be repaired from our technicians | 230€ – 300€ |
more than 7 days |
| Motherboard Replacement | When repair of the motherboard cannot occur, then if the laptop is expensive, we can replace the laptop's motherboard. The parts are ordered from foreign countries, thus we are not responsible for delivery times. Our service replaces a motherboard within 3 days if we have the part. | 270€ – 400€ |
7-45 working days |
| Sell your Laptop | Depending on how old is your laptop we may offer you a price to buy it. | 15€ - 80€ |
- |
All the upper prices include the Courrier's cost to deliver your laptop to Greece of the repaired laptop.
